Emergency Situations

Report and Support is not intended for emergencies.  If you are in immediate danger or seriously injured, call 999 or the following numbers depending on your location and situation:
                    On Campus, Campus Safety:  Call 0121 359 2922 or via the Safezone app.
                    Off Campus, Emergency Services: 999 (or 112 from a mobile).  If you can’t speak:
                                 -  Listen to the questions from the 999 operator
                                 -  Respond by coughing or tapping the handset if you can, or by any other means to make yourself heard
                                 When asked, press 55 
Support for students 

  • The Hub - The first point of contact for areas relating to student support and advice. They will be able to point you in the right direction with regards to which service may be suitable to your needs. 
  • Counselling and Mental Wellbeing Service - The University’s team of professional counsellors, psychotherapists and mental health workers offers confidential support to students. 
  • Chaplaincy Team - The Chaplaincy team is experienced at listening and offering pastoral and spiritual guidance, prayer, support, and friendship. Care and support is offered to all, regardless of background.

Support from the Students' Union

Advice and Representation Centre (ARC) – you can also get independent and confidential advice and support from the ARC based at Aston Students’ Union. They will be able to speak with you about your situation, your options and make you aware of the support service available.

Find more information about the support available from Advice and Representation Centre (ARC).

Support for staff

Initially you may wish to speak with your line manager or if that is not appropriate then you can also contact HRdirectly.

Employees can also seek support through the University’s Employee Assistance Programme, PAM Assist, which is a free confidential and life management and personal support service available to staff 24 hours a day, 365 days a year. Call 0800 882 4102

UNITE and UCU also provide support to their members.

Support outside of the University

It can sometimes be helpful to get in touch with local or national organisations for additional support, or if you would prefer to speak to someone outside the university.
National Domestic Abuse Helpline  Freephone, 24-hour helpline for women experiencing domestic abuse.  Call 0808 2000 247, or write using their live chat through this website Monday-Friday, 3pm-10pm, or visit www.nationaldahelpline.org.uk to access live chat Monday-Friday 3-10pm

Women's Aid  for advice, guidance and confidential chat line Monday-Friday, 10am-6pm, Saturday and Sunday 10am-6pm

Birmingham and Solihull Women's Aid provides emotional and practical support women and children affected by domestic violence and abuse. Call 0808 800 0028 7 days a week, 9.15am-5.15 pm.  Webchat is also available through this site

Bharosa domestic abuse service is a free , confidential, unbiased, and culturally appropriate service for ethnic minority women (particularly those from a South Asian background) living in Birmingham who are experiencing any form of domestic abuse.  Call 0121 303 0368/0369 Monday to Thursday, and 9am-4pm on Fridays, or contact through this referral form

ManKind  helpline for male victims of domestic abuse: Call 01823 334244 weekdays 10am -4pm

Galop  National LGBT+ Domestic Abuse Helpline. Call 0800 999 5428 Monday to Friday 10am-5pm, Wednesdays and Thursdays 10am-8pm

Karma Nirvana the national Honour Based Abuse Helpline for women experiencing honour based abuse or facing a forced marriage, Call 0800 5999 247 Monday to Friday, 9am-5pm

Roshni   is a 24 hour, West Midlands BAME Forced marriage &and Honour Based Abuse, multilingual  Helpline. Call 0800 953 9666

The Halo Project Charity provides advice and guidance to victims of honour based violence, forced marriages and FMG, and will work with key partners to provide required interventions and advice necessary for the protection and safety of victims. Call 01642 683045 or 080801 788 424 (freephone) 9am-5pm Monday to Friday

Citizens Advice (Domestic abuse) for information on domestic abuse and the law

For a full list of specific specialist support for yourself and/or others, please click here.

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