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Emergency Situations

Report and Support is not intended for emergencies.  If you are in immediate danger or seriously injured, call 999 or the following numbers depending on your location and situation:
                    On Campus, Campus Safety:  Call 0121 359 2922 or via the Safezone app.
                    Off Campus, Emergency Services: 999 (or 112 from a mobile).  If you can’t speak:
                                 -  Listen to the questions from the 999 operator
                                 -  Respond by coughing or tapping the handset if you can, or by any other means to make yourself heard
                                 -  When asked, press 55 
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This is a new reporting tool which aims to provide a central location for all staff to pass on urgent or emerging wellbeing or welfare concerns for Aston University students so appropriate and timely support can be arranged. 

The information submitted is received by the Welfare and Safeguarding team and read within one working day with appropriate action taken within 48 hours, typically a lot sooner. 

We recognise that many staff will encounter students in distress and feel the need, or are requested, to offer support. It is important that you do so within the boundaries of what you feel comfortable doing and access support for yourself where needed. 

As we begin to consolidate a whole-institution approach to mental health, wellbeing and suicide prevention, this reporting tool is just one component in a wider movement to ensure, as a community, we are curious and use our observation skills to identify students who may not be thriving and intervene compassionately. 

In support articles:



Definitions


Urgent concerns: where an immediate and measured response is required without the help of the emergency services 

Emerging concerns: less urgent but require prompt, coherent and appropriate responses together with a suitable exploration, ongoing monitoring and support. 

The Welfare and Safeguarding team operates within working hours (09:00 - 17:00 / Monday - Thursday and 09:00 - 16.30 on Fridays). The Welfare and Safeguarding team are unable to act as a crisis service. We do, however, subscribe to a range of out-of-hours resources and support systems offering emotional and practical support. We also have a relationship with our local statutory services and can support students to engage where appropriate.